Resetting or changing your password

Resetting or changing your password

If you cannot remember your YOW password, you can request a secure email link and choose a new one.

  1. Open the YOW login page.
  2. Select Forgot password?.
  3. Enter your account email address.
  4. Select Send reset link.
  5. Open the email from YOW and follow the reset link.

Choose a new password

  1. Follow the link in the reset email.
  2. Enter a new password in New password.
  3. Enter it again in Confirm new password.
  4. Check that the password-requirements list is complete.
  5. Select Update password.
  6. When Password updated appears, select Continue to your workspace.

A YOW password must contain an uppercase letter, lowercase letter, number and symbol, and must be at least eight characters long. The requirements panel updates as you type. The eye buttons reveal each password field independently.

Reset links are intended for the account that requested them and may expire. If a link reports an error, return to Forgot password? and request another one. Use only the newest email if you requested several links.

If the two new-password fields do not match, YOW will not update the password. Your existing password continues to work until a new one is accepted.

Google sign-in users normally continue through Continue with Google. Changing a Google account password is handled by Google rather than YOW.

If the email does not arrive

  • Check spam or junk folders.
  • Confirm that you entered the address used for YOW.
  • Wait a few minutes before requesting another message.
  • Contact YOW support if repeated requests do not arrive, but never share a password or reset link.
  • Creating your YOW account and signing in
  • Contacting support and sending feedback